Buying an Ezi-go electric bicycle
WarrantyDamage on delivery...Must be "not accepted" with
apparent damage noted on delivery notice and be reported within 7 days.
Written description with photographs (including the carton) will be appreciated
Manufacturing defaults must be notified within 12 months and be clearly not caused by misuse
improper assemby, or accident, or not paying heed to "Known Issues" or "Maintenance" below.
Any such part will be replaced if separated and sent back by original purchaser within 12 months of purchase
in sound and secure packaging paid by sender, and confirmed as a manufacturing fault.
Liability, wholy or part, is not accepted for any consequence of any mishap from any use of the bicycle
FreightThe bikes are sent at best possible freight rates. To the cities they are low
but are higher to distant places because of extra couriers involved.
See the freight rates page for delivery rates
by CouriersPlease. Delivery is on normal business days.
Someone needs to be there to accept delivery, and in most cases assist delivery.
Contact phone number(s) and email address are needed
Any unsuccessful deliveries because of noone being there will incur a $20 re-delivery fee
You will be able to track delivery progress.
PaymentYou can pay by credit card over the phone, or in store, or direct bank transfer payment
(ring for the bank numbers).
Known Issues with all productsAll bicycles
Vinyl tyres on most bikes can stain vinyl (and possibly other) flooring.
Moving a bike over the floor won't leave a mark but leaving the bike on the floor may leave a mark.
If you bring your bike inside park it on tile or concrete floor or put cardboard under the tyres.
All battery chargers : When charging connect the charger to the battery before the power supply
and when finished turn the power off before the charger is disconnected from the battery.
Take care when attaching the round charger plugs to battery socket that you do not short circuit
the battery by bridging across the inner and out metal parts of the socket
Take care to not overly twist the (round) plug if it is stiff
Batteries: Batteries are tested by their manufacturer - and it is their claimed "life" that is quoted.
The "life" is the number of charge/discharge cycles needed to reduce the capacity of the battery
to an arbitrary percentage (eg 80%) of its original capacity. The testing is done in a laboratory
by repetitive charge/discharge cycles. In actual use and less than ideal conditions such as..
being kept, of left, in a hot (or very cold) place, impact or jolting, or not being topped up reduce "life".
and also all batteries lose a small percentage of capacity every month, even if not used.
Battery life in actual use will vary depending on many factors, and is not
guaranteed or implied to be any given period of time or number of recharges.
Battery capacity in ampere-hours is quoted as claimed by the battery manufacturer.
Any distance that can be ridden with a full battery, mentioned or implied, is
based on the testing of a sample, and is not guaranteed.
Battery life and capacity will be considered a manufacture fault only if it is
clearly outside reasonable expectations.
MaintenanceAll parts of the bicycles except electrical components are "user serviceable".
Lack of maintenance of some parts can affect other parts, or can make bicycle unsafe.
Maintenance includes ensuring that all fixings, and frame hinges are tight,
lubricating moving parts, and keeping brakes effective.
Pay particular attention to spokes, particularly of the driving wheel.
Because of the pulsing of transfer of torque from the motor to the rim the spokes in wheels
with hub motor are more likely to become loose than are spokes in an ordinary wheel.
A loose spoke will shed load to other spokes and can cause them to also become loose.
More than a few loose spokes can distort the wheel.
Bike shops can do your maintenance, or you can do it yourself.
A site such as www.bikewebsite.com may help.
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